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Unless otherwise indicated, the following terms and conditions are valid with respect to all orders on Eminessences.com.

The client must read the terms and conditions, as these govern the transaction between Eminessences.com and the client.

If Eminessences.com suspects that a transaction is fraudulent, because the client’s IP address is in a country other than the country of invoice/delivery, Eminessences.com reserves the right to cancel the order and the client will be notified of this by e-mail.

Eminessences.com will take note of the addresses for delivery/invoice provided by the client. Once the order has been confirmed by the client, Eminessences.com declines any responsibility for errors In the address provided by the client. The client’s confirmation creates a contract. If the client has given an incorrect address, the client will have to wait until the order has been returned to us through the postal services, and the client will be liable for shipping charges for the second order.

Prices include VAT but do not include shipping charges.

Delivery of the order will take place when we have received payment.

Payment is done online through Atos Worldline.

Delivery is carried out exclusively by Bpost for the whole world. Delivery time can vary according to where you are.

Eminessences.com promise to send packages as quickly as possible. We cannot be held responsible for any delay caused by the delivery service.

Eminessences.com is insured for each package. If your delivery package arrives in a damaged state, you must contact the delivery service and, within 48 hours of having received your order, email us to let us know. The email must include photos of the damaged package. If this procedure is not followed, no insurance claim can be made.

Eminessences.com is an online beauty products boutique. In the unlikely case of a problem concerning a product or its use, the client must contact the manufacturer directly, as Eminessences.com is only an intermediary between the manufacturer and the client.

Any financial liability on the part of Eminessences.com after the sale of a product is limited to the amount paid by the client for the product in question.

These terms and conditions are governed by the laws of Belgium, without regard for the rules on inter-territorial conflicts of laws.

Any legal procedure resulting from the use of Eminessences.com will take place exclusively before the Law Courts of Nivelles, in Belgium.

Eminessences.com promises not to divulge any information gathered about its clients.

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